Frequently Asked Questions

In poker, the rake is a small fee taken by the house from each pot or tournament entry. Rakeback is a system that returns a percentage of this fee back to the player. The more you play, the more rakeback you can earn, effectively lowering your playing costs and increasing your overall winnings.

All players are eligible to receive 30% rakeback on their play. To activate this benefit, simply contact our live support, provide your username, and mention the code WELCOME30. Once enabled, your rakeback will be applied automatically.

Note: If you signed up through an affiliate, your rakeback will be paid directly by them.

After leaving a table, it may take up to 30 minutes for your funds to be fully updated in your account balance. If the balance has not been adjusted after this period, please contact live support for assistance.

We aim to process all withdrawals within a few hours; however, in some cases it may take up to 48 hours. If your withdrawal has been pending for more than 24 hours, please contact live support for assistance.

The Bad Beat Jackpot is a special prize awarded when a very strong hand loses to an even stronger hand. For detailed information, including rules and eligibility, please refer to our full guide here.

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If the issue persists, feel free to contact live support.